We take you and your security very seriously. We have gone to great lengths to ensure that you have the easiest and safest possible online shopping experience. Below you will find detailed information on how we deal with your order, your money, and your security.
All returns must have an authorization number. Call 800-477-7977 to receive this authorization number prior to returning any merchandise. Returns are subject to a 20% restocking fee. Unauthorized returns will be refused.
If any item is defective, it must be reported to ooeygooey.com within 10 days of receipt of merchandise. Please call 800-477-7977 for assistance in return procedure.
If your order is damaged during shipment, please submit damage claims to the freight delivery company.
We generally ship via UPS Ground. Expedited and rush orders can be arranged for an additional charge. Normal delivery is within 10 business days.
At ooeygooey.com we respect your privacy and thank you for your ongoing support. All information provided to Ooey Gooey, Inc on and offline is for internal use only. At no time will any personal information be distributed to other parties.
Ooeygooey.com does not collect personally identifiable information about visitors to our sites, except where it is supplied by our visitors for use in our online community and secure online catalog. When using the online community the visitor is asked to supply basic contact information including their name and email address. All other information such as website url or mailing address is supplied voluntarily to enhance the community and participate in our mailing list. The visitor can change this information at any time using his or her email and password. This information is primarily used for maintaining the integrity of the online community and may also be used by the visitor to speed up checkout in the secure online catalog. If the visitor chooses not to save their information, we will only retain a copy of information for accounting purposes only. None of this information is shared with any third parties. When using the secure online catalog the visitor is required to supply basic contact, shipping, and billing information. The visitor may choose to save this information for future use on our sites. This information is primarily used for billing and payment purposes and is NOT shared with any third parties. From time to time we send information updates relevant to our services. These updates are sent via email or regular mail and consist of important information separate from our voluntary mailing list. Please note that Web visitors should be aware that non-personal data is automatically collected when Web visitors visit the ooeygooey.com website and mostly consists of standard server logs. This data is used to measure the effectiveness of our site and other content delivered via our network (i.e., we count the number of people that click on things). We use cookies on ooeygooey.com. "Cookies" are small strings of text that are stored in browsers. Cookies are not programs that can damage your computer. If you wish to stop the cookie functionality on your browser, you may do so by consulting the "help" function in your particular browser. We use cookies only for the purposes of providing a more robust online experience from visit to visit. Cookie information contains no personal information.
With respect to security, ooeygooey.com uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, look for the little lock in the bottom portion of your browser.
Q) How long will it take for me to get my order?
A) Approximately 10 business days. Up to 5 business days for order processing and up to 5 business days for shipping.
Q) What if my order doesn't show up within the 2 week time frame?
A) Call 800-477-7977 for the UPS Tracking Number.
Q) What if my order is damaged on delivery?
A) See damage claims section in the policies.
Q) Do you accept purchase orders?
A) Yes. Call an account representative at 800-477-7977 for assistance.
Q) Do you charge sales tax?
A) Only for orders delivered within New York and Indiana.
Ooey Gooey® and The Ooey Gooey Lady® are registered trademarks of Ooey Gooey Inc. All rights reserved.
All workshop titles and articles written by Lisa Murphy are © Lisa Murphy, Ooey Gooey, Inc. Rochester, New York.
For more information call Ooey Gooey, Inc. 800-477-7977, www.ooeygooey.com
Ooey Gooey, Inc.
3265 East Ave.
Rochester, NY 14618
Toll free: 800-477-7977
International: 1-585-383-8078
Fax: 585-383-8078
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